Gami tempering Machine
Posted in:
Allow Me to Introduce Myself
Hi Elaine,
i choose Fbm over Selmi for 2 main reason: 1- price 2. service and customer care.
I contacted both company on the same time and i never received a single call/email from Selmi.
on the other hand, FBM has been in touch with me since day one (I was planning to buy a small 4kg one 1 year ago and then we manage to budget for a 25kg).
Anything i needed to know was clearly explained and i received suggestion by them not for sale reasons, but to make my working life better.
We had a little setting problem when the machine arrived and they called me on my cellphone (Italy to South Africa) till the problem was solved: i'm slightly technically passionate and their engineer guided me to find the problem.. while they dismantle a new machine on their side to follow me better.
.Now 4 months later, thanks to the FBM we have increase our output from 200kg to 1 ton, and we are planning to buy a second one,because there is nothing better to know that anytime you need, there is perfectly tempered chocolate!
In chocolate, you make a lot of "little" money at time, so you better choose a company that can help you when you need customer support
Cheers
Antonino